Frequently Asked Questions

Frequently Asked Questions


Got some questions about how we work here at Deposit Recovery Claims? We’ve answered your most frequently asked queries, giving you more of an insight into what we do, how we do it, and what it means for you and your claim.

It’s important to remember that we are not one of the government deposit protection schemes, nor can we retrieve your money if it has been protected in a scheme – we simply work to get back your deposit if your landlord FAILED TO PROTECT IT.

If you have any other questions, please don’t hesitate to get in touch with us for more information – it could just lead to £1000’s landing into your bank account!



Are my details safe and confidential?

Yes, all details are kept strictly confidential and we will never share your information with third parties.


Do you charge to review claims?

No, our review of your claim questionnaire is completely free.


How long will it take to discover if I have a claim?

This is dependent on the quality of the information provided to us. If we have full details of a tenancy agreement, we can check within 24 hours.


How long will it take to recover my money if I do have a claim?

Our recent experience would estimate around 12-16 weeks from the date of issue. However, this depends on the attitude of the landlord and whether they settle without court proceedings.

Initially, we will issue a claim letter and aim to issue proceedings 16 days later if we do not receive a response or have an unsatisfactory response. If we have to issue proceedings, this will depend on available court time.


How much could I receive?

The penalty is likely to be between 1-3 times the amount of the deposit paid. This could be greater if we can show repeated breaches during a long tenancy.


Will this affect future tenancy agreements I wish to make?

No, not at all.


Do I need to speak to my landlord directly?

No, we will take care of everything for you.


Does it matter how my deposit was paid?

No, we review all claims regardless of how the deposit was paid, or who it was paid by.


What do you need from me to pursue a claim?

Any information that you can provide us regarding your tenancy deposit will help make your claim easier. We would ask for your details, the property details, landlord details, tenancy agreement specifics and some supporting documentation (such as the tenancy agreement itself and proof of payment of the deposit). You can find our full list over on our claims questionnaire.


Could you still pursue a claim if I don’t have any of my paperwork?

As a general rule, we need to see the tenancy agreement to establish the tenancy and evidence of deposit payment. In certain circumstances, we may be able to ask the landlord to provide a copy of the tenancy agreement.


Does it matter if I received my deposit back or not?

No, we can investigate a claim regardless of whether you received your original deposit amount back.


Do I have to go to court myself?

Usually not – if you choose to instruct us, we will handle the complete claims process for you.


Do I have to pay you?

If we believe you have a valid claim and you wish to instruct us, we will act on your behalf in return for a percentage of the compensation we recover for you. Our fee is taken upon successful completion from the damages received. There may also be an After The Event (ATE) Insurance fee if you take the same out. Note that this is only payable if your claim is successful.


How does this affect me if I had a joint tenancy?

The key is who paid the deposit as they will be the claimant. If payment was made jointly, then we would need to be instructed by both tenants or one would need to provide us with written authorisation to act for one tenant as agent of the other.


Do you recover unprotected deposits for students?

Yes, we recover unprotected deposits for anyone in the private sector rented accommodation.


Can I still claim if my tenancy was over 6 years ago?

We can make no guarantees but are happy to look at the documentation and advise. If a tenancy ended before 6th April 2007, we cannot help.

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The Law

Landlords have an obligation to pay deposits received from Tenants into a deposit protection scheme.

The law states that every Landlord who takes a deposit from a Tenant has to protect that deposit by lodging it with one of 3 tenancy deposit protection schemes.

The basis for this requirement is to stop Landlords utilising a Tenants deposit monies as income elsewhere and to make it easier to obtain the return of your deposit when a Tenancy comes to an end.

The three schemes are:

The Claim

If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty.

The penalty is likely to be between 1-3 times the amount of deposit paid.

Landlords continue to ignore the law in this regard and to assist Tenants (we do not act for Landlords) we have a team of experienced lawyers operating on cases around the UK enforcing Tenants rights against Landlords and obtaining compensation on behalf of Tenants from Landlords who have failed to comply with their obligations.

Start your claim now

Our Fee

Our review of the claim questionnaire is free.

All claims are dealt with under “No Win No Fee” agreements and the work is conducted by a panel of specialist Solicitors from start to finish.

No payment is required at the outset to start your claim.

You will also be offered After the Event Insurance for increased protection against any adverse costs.

Hey Paul. Just wanted to say thank you for all your hard work, it certainly paid off! I'm treating myself to new flooring in the house. Never dreamed I would get any money back but whoo hoooo I did. You were great, always helped and kept me informed. I would definitely recommend you. Thanks again, take care.

Young Professional, Manchester See all testimonials